Noteworthy Farm Caravan and Campsite - Book Direct with us with confidence
We have Five points to reassure you and give you details of our cancellation arrangement and terms and conditions.
A1: Coronavirus Book Direct with us confidence promise.
A3: If we have to change or cancel your holiday.
A1: Noteworthy Farm Caravan & Campsite Book Direct with Confidence.
This Commitment is free of charge and automatically applies to all existing and new bookings for 2021 and 2022 – you do no need to do anything.
In relation to the coronavirus Pandemic you are covered for the following.
1. The Park is closed.
2. UK Government restrictions on travel prevents your visit.
3. A member of the party, or close family relative living in the same household, are diagnosed with COVID-19 (Proof needs to be supplied)
A1: To Claim.
a) Transfer your holiday to a new date in 2021 or 2022.
If a future holiday date is more expensive than the initial booking, the best available deal will be offered with the payment of the upgrade price either payable at the date of change or 7 days before the arrival date.
b) If you don’t know your new dates, we will issue you a credit note to be redeemed against a future holiday.
c) Cancel your booking and receive a full refund.
We will send you a form to complete, requesting the necessary confirmation and information and our team will be pleased to help you.
All the above are free of charge- Please refer to our terms and condition below for more information they are additional to our usual re-booking and cancellation policies, which you can also read below.
A1b: Updates and Further information on this promise.
We will provide regular updates on our Facebook page.
and our website should any changes occur to any of our breaks and holidays from government updates or changes to the current plan.
This promise applies from the date our site can reopen and will be subject to any government directives as a result of the implementation and phasing of the recovery plan and any actions as a consequence of further infection levels and restrictions.
Our book Direct with Confidence means you can book your holiday safe in the knowledge that you are covered if the coronavirus pandemic results in you being unable to take your holiday, It also allows peace and mind to those who have already booked, in knowing your holiday and money are safe.
Please read all of the terms and conditions listed below before booking as they make up your agreement with us, together with the information supplied on our website.
An up to date copy of our terms and conditions can always be found on our website or by phoning 01409 253731.
If you have to cancel your holiday, please contact us and we will process your request as below.
1. Our team members will discuss with you the options available in respect of changing the booking to alternative dates, issue a credit note for future use or alternatively agreeing a refund.
2. If you require a refund you will be asked to send proof of why you need to cancel, such as a doctors certificate or positive Covid-19 test Which can be scanned and emailed to us.
3. Once we have received satisfactory evidence from you, then we ask you to wait for us to pay your refund (which may be less bank charges) please note Booking payments through Pitchup.com are non-refundable please see their terms and conditions.
4. If you Cancel within four weeks of your holiday date, there will be no refund unless we are able to relet those dates. (unless this comes under our covid-19 Cancellation policy)
Please note we aim to pay refunds within 10 days but depending on the circumstances, this period may be affected by working conditions outside our control and it may be up to 42 days.
Cancellation refunds are calculated from the date we receive your verbal or written instruction.
A2b: If you cut short your holiday with Noteworthy Farm Caravan and Campsite.
If you cut short your holiday for any reason including weather, there is no partial refund.
It is recommended that you take out holiday insurance.
A2c: To change your booking.
If changes are not possible and you don’t want to keep to your original booking it would have to be considered as a cancellation.
Please note that all requests to change your booking must be made by telephone 01409 253731 or 07811000071 by the same person who made the booking who acts as the representative for all members of the party.
We always hope that you do not have to cancel your holiday booking but, if you do please contact us as soon as you can.
Unfortunately unless you are cancelling under our Book with us with confidence (see A1) Unfortunately if you are cancelling within four weeks of your holiday date we will not issue a refund unless we can relet those allocated dates. All deposits paid through Pitchup.com are non-refundable please see their terms and conditions.
A3a. If we have to change or cancel your holiday.
We do everything we can to provide the great holidays we advertise on our website. We reserve the right to make minor changes on site which do not have a material impact on your holiday experience.
Very occasionally we find that we can no longer offer the holiday people have booked or in exceptional circumstances we may need to cancel your booking. If this happens to you we will offer you the choice between:
1) A replacement holiday that is the same price as the one you booked,
2) A Credit note for a future holiday date.
3) A full refund.
If we issue you with a refund we will return your money in the same way you made your original payment – back to the same payment card, for example if you have opted for a credit note it will be valid until the end of the following year, foe example if issued 2021 it will be valid until the end of 2022 and could be extended for exceptional circumstances.
A5: Booking conditions.
1. Bookings- Please note we cannot accept bookings from anyone under the age of 18.
2. Confirmation- Always check your booking confirmation, we are unable to accept responsibility for any misunderstanding or errors arising. Your confirmation is our understanding of your booking. Bookings and amendments can only be made in the name and address of the person staying.
3. Information – We aim to ensure that all our information on our website/ Facebook page is correct. We cannot accept responsibility for any errors/ photographs as these are intended as a guide only and accommodation or facilities may vary from those shown as they are not identical.
We may also close facilities at any time for health and safety reasons.
4. Pricing- We reserve the right to alter or amend our published prices, so long as you are notified before booking, The price of your accommodation will be set out at the time we confirm your booking and this will not change unless you make amendments to your holiday or if tax rates change.
Prices are inclusive of VAT at the current rate and we reserve the right to change the pricing to reflect any change in the rate of VAT or if any new taxes, levies or duties are imposed on your holiday. ( If booking through a booking agent)
5. Deposits and Balance Payments. The following deposits and balance payments are required. If these are not adhered to, we reserve the right to cancel your booking.
For bookings under £100.00 the full payment is required at the time of booking.
a) Static Caravan bookings- A deposit of £50.00 is per booking per week is required at the time of booking, the remaining balance is due 4 weeks before the date of arrival. If it is less than 4 weeks until the arrival date the full amount is required upfront at the time of booking.
b) Touring and Camping bookings- A deposit will be required at the time of booking (this will be calculated when length of stay known). The remaining balance is due 4 weeks before arrival, If it is less than 4 weeks until the arrival date the full amount is required upfront at the time of booking.
6. Cancellation and refunds. Your booking is a legally binding contract. In the event of cancellation or curtailment we will retain any payments you have made to us until we establish whether or not the reason is covered by our Book with us with confidence policy.
If we exercise our rights to end your booking early then you will not be entitled to a refund.
During Your Holiday.
7. Arrival and departures- Please read then email sent to you a few days before your arrival date giving you instructions on the arrival process.
Check in for Static Caravans is from 4pm on the day of your arrival, Check out time is by 10am on the day of your departure please return keys to the park reception.
Check in for Touring and Camping bookings is from 12pm on day of arrival (please arrive no later than 10pm) Check out is no later than 10am on your day of departure.
8. Arrivals – If you have not arrived and we have not heard from you by 9am the day after your arrival date, we reserve the right to relet the holiday home or pitch, No refund will be payable.
9. Early check in & Late departures- Please note we do not allow early check ins or Late departures on any holiday accommodation unless pre-arranged with the owners.
We encourage you to do this within 7 days of leaving, if possible to give us and you the best chance of resolution.
11.Behaviour- The co-operation of visitors will be expected in that they will not do, or allow to be done, anything which is detrimental to the quiet enjoyment or comfort of other people staying on the site.
If your behaviour is illegal, offensive, disruptive or inappropriate you may be asked to leave immediately and no refund will be issued, you must comply with speed limits, parking and other traffic regulations whilst on the Park. Please respect other people and keep noise to a minimum between 10.30pm and 7am.
12.Smoking – It is illegal to smoke or use e-cigarettes inside enclosed public buildings. You Must also Refrain from smoking or using e-cigarettes in any holiday accommodation, though we cannot guarantee that any accommodation has always been smoke free.
If you are found to be smoking in our accommodation you may be charged a £75.00 cleaning fee, again you may be asked to leave immediately and no refund for your holiday will be issued.
13. Hire Accommodation Only –
a) Linen and Tea Towels- Linen is provided and made up on all beds in Static Caravans, Tea Towels are included, Please Bring your own Towels.
b) Dogs- Dogs are only allowed in designated dog friendly Caravans and are not allowed on furniture or soft furnishings. We make no charge for Guide/ assistance dogs, we may ask you for reasonable evidence of your dog’s status such as your assistance dog id book. If you take a pet into hired accommodation that is not allocated as dog friendly you will be required to pay an additional fee of £80.00 for the deep cleaning of the accommodation and/or asked to find alternative accommodation for your pet.
c) Cots and Highchairs- Subject to availability Cots and Highchairs can be hired at a charge of £15.00 per booking each and must be requested at the time of booking, Cot bedding is not supplied.
d) Cars- All of our Static Caravans has allocated parking space, Instructions will be provided upon arrival, Please advise upon booking if you wish to bring more than one car, or have any guests visiting during your stay.
e) Damages – You are held responsible for the contents of your holiday accommodation whilst it is in your possession. If you leave the accommodation in a messy or untidy state you will be charged for extra cleaning at an hourly rate of £22.00. All damages or loses are chargeable and should be reported to reception before your departure or you will be sent an invoice. Only 1 key is supplied per holiday accommodation and there is a £10.00 charge for lost keys. For any lost property please contact a member of our team as soon as possible as any lost property will be disposed of after 1 month.
f) Number in your party – The total number in your party must not exceed the maximum capacity of the holiday accommodation.
g) Refuse and Recycling- All refuse and recycling must be placed in the bins located on the park.
Touring Caravans and Camping Only.
14.Touring and Camping only –
a) How to Pitch – To comply with Health and Safety and Fire regulations, you Must Pitch according to the instructions given by the team at Noteworthy Farm Caravan and Campsite on arrival. We have a limited number of pitches for large vehicles if your Motor home or RV exceeds 7.5 meters x 4.5 meters Please call the booking team to check we have a suitable pitch available. If you pitch incorrectly you will be asked to move. Gazebos are permitted as long as they are within your pitch but may not be permitted at the sites discretion and in relation to forecasted weather conditions.
b) Allocation – Every effort will be made to arrange neighbouring pitches for families who wish to be together (as long as they are all booked on the same pitch type in the same area of the park) Subject to availability at time of booking this may not always be guaranteed.
c) Weather- Noteworthy Farm Caravan and Campsite accepts no responsibility for any damage to tents, awnings and vehicles due to adverse weather conditions.
d) Refuse and recycling- All refuse and recycling must be placed in the bins located on the park.
On the Park.
15.Dogs – Dogs must be kept on leads at all times whilst on the park. Dogs must not be left unattended at any time on the park or in/ Holiday accommodation. All dog fouling on the park must be cleared up and bins are provided around the park for this purpose. No liability can be accepted for damage or injury caused by them. We do not allow any dangerous breeds as per the Dangerous dogs act 1991. No other pets are permitted, unless agreed at the time of booking.
16.Vehicles – The Park has a speed limit of 5MPH which is strictly enforced. We do not permit the use of non-road legal motorised vehicles e.g. Mini Scooters, Quad bikes etc. All vehicles on the park must be Taxed, insured and have passed MOT regulations. All Motoring laws which apply to the highway, also apply on the park, Please take care and do not drive on the grass during wet periods or during the winter period.
If you are bringing an electric Vehicle and you need to access a charging point during your stay please discuss with a team member where the nearest charging points are within the local area. Please note there is No charging of Electric vehicles at Noteworthy Farm Caravan and Campsite.
17.Facilities – The price you pay is for the holiday accommodation or pitch and does not include the use of the Launderette this can be used but will involve an additional fee. The Health and safety of you and other customers are our teams prioritya facility will only be available if both the law and our own health and safety risk assessment confirm we can open them safely. You will be staying in the accommodation or pitch you have booked and we have not promised the facilities will be open, You will not be entitled to receive any compensation or cancel your holiday if they are closed.
18.Fires & BBQs – There is strictly no burning of wood or any type of fire pit or open fire on site. Disposable BBQs must be raised off the ground, and not on accommodation decking, Slabs which are available can be used safely and in accordance with instructions given by staff. The use of fireworks and Lanterns are strictly forbidden.
19.Safety – when you arrive please ensure you abide by the safety advice given. Please note that for the security of all there is CCTV in operation around the park at key locations. Parents/ Guardians must ensure that children using bicycles, scooters, Skateboards etc. must wear helmets at all times.
20.Photography & filming – Other than the Noteworthy Farm Caravan and campsite team the use of drones on our park is not permitted in accordance with the drone code issued by civil aviation authority, Drones must not take off or land on land owned by Noteworthy Farm Caravan and Campsite and must not be flown within 50 meters of people, vehicles, or buildings. We regularly take photographs and videos for promotional purposes and we occasionally receive requests from third parties to film the park, should you not wish to appear in any material please pay attention to the notices we put up when pictures are being taken.Whilst we cannot guarantee to avoid taking photographs at particular times or in particular places it is also helpful to let reception know that you prefer not to appear in any material.
Photography in the children’s play area is prohibited.
21.Exclusions – Neither Noteworthy Farm Caravan and Campsite nor any employee shall be liable for any loss of, or loss or damage to any property including tents, awnings, Motor vehicles, Motor Cycles or the like or any death, injury, loss or damage directly or indirectly sustained by or occasioned to any person, unless caused by our negligence.
22.Negligence – No Clause in this contract shall limit our liability for damage or loss caused by our negligence.
23.Liability – We Shall not be liable to you for any Force Majeure event. For every day on which a Force Majeure Event means you are unable to stay with us and which is not already covered by our book with us with confidence policy, we may chose to either give you a pro rata refund or allow you to book another days holiday with us without charge.
24.Force Majeure Events – A Force Majeure event means any circumstance affecting our business which is not within our reasonable control including without limitation
(a) Acts of god, Flood, Drought, earthquake or other natural disaster.
(b) Collapse of buildings, fire, explosion or accident: storm or other weather damage, break-in, criminal damage, riots and civil strife, industrial action, natural or nuclear disaster, epidemics or pandemics, adverse weather
(c) conditions, war or threat of war, actual or threatened terrorist activity, disease, Government closure and unavoidable technical problems with transport,
(d) Non- performance by suppliers or subcontractors.
(e) Interruption or failure of utility service.
In the event of adverse weather, your booking will only be refunded if Noteworthy Caravan and Campsite is closed for health and safety.
If you cannot travel on the day to Noteworthy Caravan and Campsite due to adverse weather we will do our best to move your booking to an alternative date but refunds will not be provided we recommend taking out appropriate Holiday insurance.
Termination – If you commit a material breach of these terms and conditions, which is not capable of remedy, then we may cancel your booking on such notice, if any, as is reasonable. A material breach of the quiet enjoyment or comfort of other people staying on the park is one example of such a case. If you commit any other breach of these terms and conditions which is capable of remedy then we may give you a written notice to remedy the breach with in such time as is reasonable in the circumstances. If you fail to do so we may cancel your booking on such notice, if any as is reasonable.